At FormDr, we believe in fair, straightforward policies. If you’re ever unhappy with your subscription, contact our support team — we’re here to help.
Refunds & Credits
We review refund requests on a case-by-case basis, prioritizing fairness and transparency. We may offer credits or prorated refunds in the following situations:
- You were just charged for a renewal but intended to cancel — we’ll refund the charge.
- You haven’t used your account in recent months — we’ll review and may offer a refund.
- You subscribed to an annual plan but didn’t get value from it — we’ll refund the unused portion.
- Your account was charged after requesting cancellation. — we’ll refund the charge.
- You were billed despite unsuccessful payment method updates. — we’ll refund the charge.
- Extended downtime or delayed support responses. — we’ll review and issue a credit.
- Billing errors or duplicate charges. — we’ll refund the charge.
- Miscommunication or delays during onboarding. — we’ll review and issue a credit.
- Features not working as expected due to platform bugs. — we’ll review and issue a credit.
- Temporary disruption of integrations (e.g., EHR/EMR). — we’ll review and issue a credit.
- Delays in custom form setup promised within a timeframe. — we’ll review and issue a credit.
Plan Changes
Customers on Platform, Teams, or Legacy plans cannot change to a different plan. If you no longer wish to continue with your current plan, you must:
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Cancel your account — all associated data, including forms, documents, and patient records, will be permanently deleted.
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Start a new account — previous data and configurations will not be carried over.
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Rebuild any forms manually — any forms built by the FormDr team will not be transferred or recreated.
For cancellations, refunds, or account setup questions, please reach out to our support team. We’re committed to making the process as smooth as possible.
