In business, customer or patient no-shows are an all too common headache that affects how well things run and the bottom line. It’s like a domino effect – missed appointments and incomplete forms mean time and resources wasted, schedules thrown off balance, and, most importantly, a hit to the quality of service. Enter: FormDr’s appointment reminders.
The Cost of Patient No-Shows
Patient no-shows are more than just empty time slots on a calendar. They represent a tangible financial loss for offices and practices. When a customer fails to attend an appointment, not only is that appointment’s revenue lost, but it can also cause a ripple effect, disrupting subsequent appointments and causing scheduling conflicts. Additionally, patient no-shows can harm the patient-provider relationship and hinder patient health outcomes.
FormDr’s appointment reminders enable business and practices to communicate with patients in an effective and engaging way. Here’s how it works:
1. Set and Send Automated Reminders
FormDr sends automated appointment reminders to patients via their preferred communication channel, whether it’s email, SMS, or both. This helps ensure that customers are aware of their upcoming appointments and the forms they need to complete, reducing the likelihood of forgetting or double-booking.
2. Appointment Prep
Patients will immediately have access to fill out their forms from the text message and/or email, enabling them to complete your forms on their own time, before their appointment.
The system allows practices to customize the content and timing of reminders. This means you can tailor the reminders to your specific patient base and appointment types. Personalized messages tend to have a higher impact. A reminder is sent when you’d like as well as 24 hours before the appointment if there are still forms to be completed. You also have the option of sending a reminder manually at any time prompting your customer to fill out the forms.
Benefits of Using Appointment Reminders
By implementing FormDr’s appointment reminder system, medical practices can enjoy several key benefits:
1. Improved User Engagement – Customers appreciate the convenience and personalization of the reminders, leading to a more positive patient experience. Sending reminders to fill out their forms before the appointment allows the customer the time to assemble what they need on their own time, saving time when in person at the appointment.
2. Streamlined Workflow
Reducing no-shows and receiving forms in advance means smoother, more predictable scheduling. This leads to better utilization of staff time, fewer empty appointment slots, and increased revenue.
3. Compliance and Record-Keeping
FormDr’s system ensures HIPAA-compliant communication, with all interactions documented for legal and quality control purposes.
Receiving completed forms in advance of a customer or patients appointment allows for a smoother, and more efficient in office experience. For more on how to set up reminders and many more useful features, check out our guide.